Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use our web sites or contact us by telephone, post or email.
In this privacy policy “Aldergate”, “our” and “we” includes Aldergate Properties Limited, associated businesses and the Directors of those companies as shown below.

Aldergate is a land and property developer and property owner. We are both a controller and processor of “personal information”. Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

This may be collected as part of our business activities (the buying/letting and selling/letting of land and buildings, planning/planning promotion, construction/ development and maintenance and repair of our property).

We will collect and process personal information in accordance with data protection law. Some personal information is classified as "special" data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

We may collect and process personal information; with your consent; where necessary to perform or prepare to enter into a contract with you; where we or you are under a legal obligation; where necessary for our legitimate interests.

More information on the legal basis for data processing can be found on line at www.ico.org           

Who are we?

• Aldergate Developments Limited
• Aldergate Estates Limited
• Aldergate Land Limited
• Aldergate Projects Limited
• Aldergate Properties Limited
• Aldergate Realties Limited
• Elemental Hosting Limited
• Jordan Court Limited
• Millie Properties Limited
• Newark Branch Line Co Limited

• Oval Trading Limited
• Parifix Limited
• Progeny Properties limited
• J Walster Limited
• K Walster Limited
• P Walster Limited
• T Walster Limited
• Waypet Properties Limited
• The Directors of the above

What information do we collect?

• We collect information about you when you enquire of us directly or indirectly through other people about our properties or businesses by phone, email, post or by completing forms on our web sites.
• Typically we may collect and record your name, contact telephone number(s), home and/or business and email addresses.
• Similar information may also be collected from staff, from people applying to work for us or who may be offering us goods, services or property.
• Data may be collected from public sources in connection with our business operations, for example from property ownership registers.
• Some of our properties have CCTV cameras and image recording for the purposes of safety and the prevention/detection of crime. Your image may be recorded if you visit those properties where you see a CCTV Notice displayed.
• Normally only where we are required to do so by law or regulation, we will collect information relating to your identity, for example, we may need identity documents from you to meet our obligations to prevent fraud and money laundering and in connection with Right to Rent. If you do not provide the information required for these purposes, we will not be able to perform a contract with you. We will explain when this is the case at the point where we collect information from you.
• We may need to collect details of your financial details, credit history and bank details where, for example you are renting or buying a property from us or where we will be making payments to you for goods, services or land & property.
• We may need to collect personal information from you of your family members or professional advisers.

Using the information we gather

We gather information for the following purposes;

• To contact you to deal with your enquiries and needs.
• For the conduct of our business.
• Internal record keeping, financial management and accounting. 
• Staff & employee management.
• Property management and security.
• To meet our legal obligations.
• To obtain references and credit reports.
• To ensure that we and you can perform any contracts between us.
• If you are a tenant or occupier of our property; to arrange for tradesmen, contractors, or consultants to carry out such as property repairs, inspections, provide reports or certificates.
• To appoint contractors, consultants and advisers.

Sharing the information we gather

We do not sell, distribute or lease your personal information to any third parties, nor do we pass your personal information to any third parties for marketing purposes.
We do not transfer, store, or process your personal information in locations outside the UK and the European Economic Area (EEA).
We may share your data with third parties, including our professional advisers, contractors, and credit or recovery agents, where; required to do so by law or regulation; to effect or in contemplation of entering into a contract with you; to ensure that we and you perform any contracts between us; in the interests of preventing fraud or crime; in the event that a property you occupy is acquired/sold by us or if our business is sold.

How long do we keep your personal information?

The period for which we will keep your personal information will depend on the type of relationship we have with you. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

Security

Although we do our best to protect and restrict access to your personal data, we cannot guarantee the security of data transmitted to our web site or to us by email because information sent by the internet or email cannot be regarded as completely secure. Information you send in that way is sent at your risk. However, once we have received your information, we follow measures to prevent the loss, misuse and alteration of the information under our control.
Any data hosted in data centres will be in centres which have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to, your personal data. There are access restrictions in place.

Cookies

A cookie is a small text file placed on your computer; typically used to collect internet log information and to track visitor use of a website and to create statistical reports of website activity. Our websites use cookies and by continuing to use those sites you agree to a file being added. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete cookies from your computer.  Sometimes blocking or deleting cookies may prevent you from making full use of a website.
Information on cookies can be found on the internet for example at:
www.aboutcookies.org
www.allaboutcookies.org

Other websites

Our websites or documents may contain links to other websites. If you use these links, you should note that we do not have any control over those websites. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.
Linked websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Where you are asked to fill in a form on the websites, you consent to us contacting you to deal with your enquiry or to provide property information. You may withhold your telephone number or email address but not both.
If you subsequently change your mind you can ask us to cease contacting regarding that enquiry by writing to us or emailing us at info@aldergateproperties.com.

Marketing

We do not sell, distribute or lease your personal information to any third parties, nor do we pass your personal information to any third parties for marketing purposes.

Access to your information and corrections to it

You have a number of rights in relation to your personal information, these include the right to:

• Be informed about how we use your personal information
• Obtain access to your personal information that we hold
• Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate
• Request that we erase your personal information in the following circumstances:
• If we are relying on consent as the legal basis for processing and you withdraw consent
• If we are relying on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us continue with the processing
• If we are continuing to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected
• If the personal information has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation)
• If it is necessary to delete the personal information to comply with a legal obligation
• Ask us to restrict our data processing activities where you consider that:
• personal information is inaccurate
• our processing of your personal information is unlawful
• where we no longer need the personal information but you require us to keep it to enable you to establish, exercise or defend a legal claim
• where you have raised an objection to our use of your personal information
• Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information
• Object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information; and

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us. We will correct any information found to be incorrect.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

Contact details and complaints

If you would like a copy of the information held about you or if you have any complaints about the way we use your personal information please write to the Directors, 46 High Street Arnold Nottingham NG5 7DZ or email us at info@aldergateproperties.com. If we cannot resolve any issue, you have the right to complain to the Information Commissioner in the UK. More information about your rights can be found at www.ico.org

Changes to our privacy policy

This policy may be changed by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/05/2018.